Drive success for Ashby's startup clients as a remote Customer Success Manager. Focus on improving their hiring practices while managing onboarding and customer support. Ideal candidates will have a minimum of 2 years experience in customer-facing roles supporting complex, evolving products, similar to tools like HubSpot or Zapier.

This position requires effective communication and a keen eye for detail as you assist various clients with their onboarding needs and operational questions. You will utilize independent problem-solving skills to navigate diverse demands. Key Responsibilities:
Develop onboarding materials and create customer documentation
Respond to customer inquiries through calls and a shared inbox




Manage projects like webinars and in-app onboarding initiatives
Facilitate educational webinars for client engagement
Work effectively in a shared team workplace Requirements:
At least 2 years in a customer-facing position
Familiarity with products like Acuity Scheduling or similar
Solid written and spoken communication abilities
Detail-oriented with solid problem-solving skills
Ability to manage multiple customers effectively Contribute to startup success with your expertise in customer success at Ashby.

📌 Remote Customer Success Manager – Startups Ottawa
🏢 HelpfulRemote
📍 Ottawa