Position OverviewReporting to the Site Supervisor and Team Lead, the Housing / Shelter Support Worker participates directly in identifying clients’ problems, needs and risks. Plans and conducts individual counselling sessions using one‑on‑one techniques. Provides basic life skills building in problem areas. They are directly involved in the engagement and provision of services from intake procedures and programs to help residents/shelter users succeed in their goals. The Housing / Shelter Support Worker advocates for residents, resolves difficult or sensitive issues, responds to medical emergencies including overdoses, and maintains a safe and welcoming environment for a marginalized population.The duties and responsibilities reflect the needs of our residents/shelter users and our housing and shelter programs. These duties are listed but not limited to the areas included below.Resident/Shelter User and Program NeedsAssist with all aspects of resident support plan development and delivery of services, in collaboration with Team Lead/Site Supervisor and support team if applicable.Develop rapport and trusting yet professional relationships with residents.Assist with “Meet and Greet” of prospective residents and new resident/shelter user intakes.Perform wellness checks.Participate in the set‑up of shelter upon arrival and clean up before end of shift.Distribute harm reduction supplies, personal hygiene supplies, cleaning supplies, meals, etc. to residents.Assist residents with activities such as room cleans; empty vacant rooms.Assist with appropriate applications and referrals (e.G., Income Assistance, other housing permanent housing supports and support team referrals).Develop and implement short‑term, issue‑specific intervention plans within program guidelines by one‑on‑one support, consulting with Site Supervisor and/or outside agencies such as ACT teams, detox and treatment programs.Evaluate the effectiveness of the intervention plan, report on clients’ progress, and discuss related concerns with the Supervisor to resolve identified problems and move towards defined objectives.Gather information relevant to the client’s problems, needs and risks by interviewing, observing behavior, meeting with other service providers, and using inventories, checklists, and questionnaires.Plan, prepare, and conduct basic individual counselling sessions using techniques such as active listening, conflict resolution, and psycho‑educational group methods.Maintain an active file for each assigned resident,



including electronic log notes for all pertinent interactions and observations.Maintain all records and statistics and provide reports to the Supervisors as required.Outline services provided by the program and provide referrals to community service providers, resources and professionals.Use influential techniques guided by social work standards for clients resistant to support and intervention.Assist with laundry as needed and maintain on‑site laundry rooms.Support residents in developing independent life skills such as household management, medication management, socialization, money management, decision‑making, and time management.Maintain knowledge of laws and legislation that affect residents such as the Mental Health Act, Ministry of Social Development and Poverty Reduction, and Human Rights.Utilize de‑escalation skills to mitigate challenging situations and maintain a safe and calm workplace.Maintain professional boundaries while displaying empathy and compassion.Respond to medical emergencies including overdoses, provide emergency first aid such as administering naloxone and performing CPR, and provide non‑emergency first aid such as minor wound care.Liaise with partner agencies and other professionals/support teams; participate in cross‑agency working groups as required.Accompany residents to meetings and appointments as required.Complete Incident Reports according to procedure.Ensure that violations of the program agreement are addressed and followed up on with the team and Team Lead / Site Supervisor, as necessary.Collaborate with team on how to engage residents, utilizing a team approach as needed; recognize and utilize each team member’s strengths.Ensure that all room inspections and follow‑ups are completed according to the schedule.Oversee resident volunteer work and disperse honorariums according to the program guidelines.Accompany facilities staff and contractors while performing maintenance work in resident rooms.Ensure that staff offices and other common spaces are clean and tidy.Participate in cross‑agency working groups as required.Work alongside volunteers by assisting in their orientation, support, and assignment of duties to serve residents.Clean rooms when residents move out, wearing appropriate PPE, handling human waste, blood, sharps and other paraphernalia.Plunge toilets, handle leaks, wearing appropriate PPE, including handling hazardous materials.Ensure signage is kept up to date and changed as needed,



avoiding inappropriate signage.Report maintenance needs and requests timely according to procedure.Assist in custodial and maintenance tasks as directed by Team Lead / Site Supervisor.Assist with the collection of statistical information for reporting requirements.Be aware of critical incident report procedures and follow all health and safety policies and procedures. Work with OPS Occupational Health and Safety to ensure safe staff work practices; report all staff injuries to Site Supervisor with appropriate paperwork.Uphold all OPS policies and procedures.Refer all media requests to the Director of Communication.Understand and follow the Good Neighbor Agreement for the site (if applicable).Understand and follow the VicPD/OPS Cooperation agreement and liaise with Community Resource Officers as needed.Skills and AbilitiesBasic computer skills with working knowledge of Microsoft Office Suite.Training in or knowledge of non‑violent crisis intervention techniques and harm reduction approach.Knowledge of services available to shelter users and residents.Knowledgeable of community resources.Ability to work independently and show initiative and creativity.Ability to collaborate positively with residents, shelter users and community contacts.Ability to communicate effectively with clients and coworkers verbally and in writing.Ability to work with a radio and respond to radio calls in a professional, timely manner.Strong problem solving, decision making, communication and collaboration skills.Knowledge of and ability to employ behavioural management techniques.Ability to work in an intense and challenging work environment.Ability to lift up to 30 lbs.Ability to navigate stairs and stand on feet for up to 6 hours of shift.Ability to kneel to ground to attend to overdoses and other medical emergencies.QualificationsEducation and Knowledge:Diploma in a related human/social service field.Training and Experience:Minimum of one (1) year recent related experience.OR an equivalent combination of education, training and experience.Working ConditionsShifts: Full time, Weds/Thurs/Fri, 7pm to 7amCompensation: $34.06 to $35.99 per hour.Benefits: Vacation accrued at 6% or as per length of service under the collective agreement (Article 18.1). Eligible for a 100% employer‑paid comprehensive benefits plan, including health and dental coverage, after completion of probationary period.This position requires union membership.Equal Opportunity EmployerOur Place Society is an equal opportunity employer. We value the diversity of the communities we serve and are committed to an inclusive workforce. We welcome applications from First Nation, Inuit, Métis, New Canadian, differently‑abled, and LGBTQ2S communities.#J-18808-Ljbffr

📌 25.130 – Housing / Shelter Support Worker – 919 Housing - $34.1 - $36.0 An Hour (Winnipeg)
🏢 Our Place Society
📍 Winnipeg