OverviewBuilder of the year 28 times.Picture a career with us.At Jayman BUILT, we believe in developing exceptional leaders who inspire their teams to consistently perform at the highest level. As theCentral Services Customer Care Manager - Calgary Single Family and Multi-Family, you will lead a team and empower them to deliver outstanding results. Reporting directly to theWarranty Service Manager, you will embody our commitment to excellence, operating with a sense of urgency and driving success by making things happen through your teams.Exceptional Customer Experienceis a cornerstone of Jayman BUILT's values. We are dedicated to providing outstanding communication and support to our customers throughout the entire home-building journey, ensuring their experience is seamless and memorable.Jayman BUILT has been namedBuilder of the Year 28 timesand is a recent recipient ofBest Customer Experience - Single Family Calgary - Large Volume. We are proud to provide a supportive environment where your leadership can shine and help our customers realize the dream of homeownership.For the last 45 years, Jayman BUILT has been proud to be one of Alberta’s top home builders. Join the award-winning team and contribute to our exceptional track record.ResponsibilitiesTraining, mentoring, and leading a high-performing team of 10+ Warranty Services Specialists and an administrative team.Ensuring safe work practices for all team members and suppliers.Proactively managing workloads and allocating resources efficiently to meet customer and organizational needs.Collaborating with suppliers to ensure timely trade scheduling, quality work completion, and warranty commitments are upheld.Resolving customer concerns with professionalism and following up to ensure satisfaction.Conducting scheduled calls with all customers to ensure consistent,



proactive communication and address any questions or concerns throughout their home-building journey.Partnering with the sales team to maintain impeccable showhomes and sales centres year-round.Fostering a team-oriented workplace with clear communication across customers, trades, and internal teams.What you will bring to the tablePost-secondary certification in building trades (e.G., carpentry, drywall, finishing).5+ years of construction experience (office and field).5+ years in warranty and service roles, with familiarity with ANHWP.Leadership Excellence: Proven ability to motivate, teach, and inspire teams while maintaining accountability.Customer Centric Approach: Exceptional interpersonal, communication, and negotiation skills.Results-Oriented Mindset: Operates with a sense of urgency, meets deadlines, and consistently drives performance.Tech-Savvy: Comfortable with technology, including tablets (iPad/ Surface) and office software like Microsoft Office.Strong ability to adapt to shifting priorities and stay proactive.Attention to detail, budget management skills, and scheduling expertise.Valid Standard First Aid, CSTS, WHMIS certifications.Clean driving record and valid drivers abstract.At a glanceSalary range: $85,000 - $100,000Bonus potential: 5% of salary, with additional monthly performance bonuses (10%-20% annually).Flexible health and dental benefits.Opportunity to participate in a unique Jayman Employee Investment program (subject to eligibility).Employer matching Group RRSP program.Customized training programs. Continuing education is a focus at Jayman and you have the opportunity to participate in annual education & training.Opportunity for growth and career advancement.Employee discounts.Social Club events.On-site gym & parking.Company supplied vehicle.Https://workforcenow.Adp.Com/mascsr/default/mdf/recruitment/recruitment.Html?cid=f365331c-8337-4cd0-889d-3a12856b99a3&ccId;=9200728479188_2&type;=JS⟨=en_CAWe thank all applicants for their interest; however only those selected for an interview will be contacted. No telephone or agency inquiries please.#J-18808-Ljbffr

📌 Assistant Warranty Service Manager - C$85,000 - C$100,000 A Year (Winnipeg)
🏢 Jayman BUILT
📍 Winnipeg