The Customer Service Administrator serves as the first point of contact for customer inquiries, accurately logging and assigning cases within the company ticketing system while providing comprehensive administrative support to the Service team. This role coordinates service-related travel and scheduling, prepares documentation and training materials, maintains office supplies, and tracks punch lists and meeting minutes. The position requires strong communication, organizational, and computer skills, along with a positive attitude and the ability to thrive in a fast‑paced service environment.ResponsibilitiesRespond to incoming inquiries, and assign cases to Service staffProvide administrative support to Service departmentEnter caller and case information accurately and efficiently into company ticketing systemAssist in the scheduling and planning travel for Service‑related customer visitsMaintain an adequate inventory of office suppliesPreparation of training materialsPunch‑list tracking & updating, creating meeting minutes and documentationOther duties as assignedQualificationsCollege Education in related field (Business, Travel, Administration) or related experienceExcellent verbal and written communication skills, time management,



problem solving ability and interpersonal skillsStrong computer skillsPositive attitude and desire to work in a fast‑paced, challenging environmentBenefitsEmployer funded perks programCompetitive total compensation packageWork‑life balanceEmployee Assistance planEmployee Discount PlatformCareer progressionCasual work environmentSocial events and sports teamsLocationBurlington, Ontario (in‑office position)HoursMonday - Friday, 40 hours.Salary Range$40K CAD - $45K CADAbout EvertzEvertz is a global leader in broadcast technology, delivering cutting‑edge hardware and software solutions that deliver content to television sets, on‑demand services, WebTV, IPTV, and mobile devices worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we are known for end‑to‑end innovation that sets the industry standard. Canadian‑headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada’s 50 Best Managed Companies.We are committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.#J-18808-Ljbffr

📌 Customer Service Administrator - C$40,000 - C$45,000 A Year (Winnipeg)
🏢 Evertz
📍 Winnipeg