Join PureFacts as a Customer Support Manager, dedicated to delivering first-class service and operational success. Elevate customer support operations and lead a high-performing team to achieve excellence. In this role, you will be responsible for coaching team members and managing daily support operations.

You'll ensure timely resolution of customer escalations while driving improvements in service quality and customer communication. Collaborate with cross-functional teams to enhance overall support processes. Key Responsibilities:
Lead, mentor, and develop a talented support team
Oversee daily operations and handle escalated tickets
Monitor SLA performance and customer satisfaction metrics
Identify operational improvements through data analysis
Advocate for an exceptional customer experience across teams Requirements:
5+ years in supporting SaaS applications
3+ years in customer support leadership roles
Robust experience in SLA-driven settings
Effective communication and team development skills
Ability to manage multiple priorities under pressure Drive significant strides in customer satisfaction and support efficiency as the Customer Support Manager at PureFacts.

📌 Purefacts Support Operations Leader Toronto
🏢 PureFacts Financial Solutions
📍 Toronto