At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging — but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.Meet the TeamWe lead the initiatives that matter most to SAP Concur's customers and business, driving the success, quality, cost, and delivery of complex products and cross-functional efforts across Product & Engineering. Everything we do ladders back to our vision: a world where travel and expenses practically manage themselves so customers can focus on what matters most. A key part of that future is Joule, SAP's AI assistant, which is introducing a new way for users to interact with enterprise software.Energized bySolving high-impact, ambiguous problems that span multiple products, teams, and stakeholdersSetting direction in complex environments, not waiting for clarity but creating itDriving alignment across large, cross-functional organizationsTackling strategically important challenges with real customer and business impactContext-switching without losing the through-line of outcomesDoing what it takes to deliver, regardless of org boundaries or job titlesWhat You Will DoAs the Principal Product Manager for Joule at Concur, you will maintain the end-to-end view of how Joule is implemented across Travel, Expense, and Platform, ensuring these capabilities come together into a coherent customer experience. This role connects strategy, platform integration, customer adoption, and operational readiness for Joule within the Concur ecosystem.Own the overall Joule product strategy for Concur, ensuring initiatives across Travel, Expense, and Platform align and deliver meaningful customer valuePartner with Travel, Expense, and Platform product managers delivering Joule capabilities in their products to drive consistency across productsDevelop a deep understanding of Joule provisioning, activation, and SKU onboarding, working to reduce friction in customer adoptionRepresent Concur with SAP's central Joule teams,



aligning Concur use cases with the Joule platform roadmap and coordinating integration with Concur servicesWork closely with engineering, design, go-to-market, service delivery, and support teams to drive adoption and continuously improve Joule capabilitiesStay close to customer feedback, onboarding challenges, and support issues, identifying opportunities to remove friction in real workflowsPartner with commercial teams on Joule packaging and entitlements, including Base vs. Premium capabilitiesEnsure Joule delivers a reliable production AI experience, including clear conversational behavior, error handling, recovery paths, and readiness for major releasesPartner with legal, security, and compliance teams to ensure Joule capabilities meet enterprise governance and trust requirementsOwn end-to-end outcomes across Joule initiatives, resolving cross-team dependencies and ensuring delivery translates into adoption, usage, and improved customer workflowsDrive Joule adoption with clear usage reporting, defining and tracking metrics (activation, active usage, workflow completion, deflection, etc.) to ensure Joule delivers measurable customer and business valueEstablish and enforce consistency across Joule implementations (testing, evaluation, documentation, release readiness), applying shared standards and practices across Travel, Expense, and PlatformWhat You BringStrong product management experience leading cross-functional initiatives in complex, matrixed organizationsAbility to define strategy while staying close to execution, translating ambiguous problem spaces into practical solutions that deliver real outcomesSolid technical understanding and the ability to work closely with engineering teams to diagnose issues, understand platform constraints, and navigate system dependenciesWorking knowledge of modern AI systems (LLMs, prompts, grounding, evaluation, and limitations) and the ability to translate those capabilities into product use casesEmpathy for customers, service delivery, and support teams, with a willingness to dig into onboarding challenges, adoption issues,



and real-world product frictionExperience operating in environments where products are live and evolving, balancing roadmap priorities with day-to-day problem solving and issue triageStrong influence and stakeholder management skills, able to align multiple teams and drive decisions without direct authorityExperience working with platform products or APIs, coordinating capabilities that span multiple products and teamsA track record of owning high-impact products or initiatives and driving them from strategy through delivery and adoptionWhat Success Looks Like in the First 12 MonthsEstablish a clear end-to-end view of Joule capabilities across Concur, including roadmap, dependencies, and ownership across Travel, Expense, and Platform teamsImprove the Joule onboarding and SKU activation experience, working with engineering, service delivery, and support teams to reduce friction and address common customer issuesCreate a structured feedback loop between product, support, and engineering to track, prioritize, and resolve Joule-related issues more efficientlyStrengthen collaboration with SAP's central Joule teams, ensuring Concur use cases are represented in platform discussions and aligned with the broader Joule roadmapIncrease customer adoption and usage of Joule capabilities, identifying opportunities to simplify workflows and deliver clear value for travelers, managers, and administratorsEqual Employment Opportunity StatementSAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.Pay and BenefitsThe targeted combined salary range for this position is $144,600 – $322,500 CAD, inclusive of base salary and variable incentive target. Perks and eligibility requirements are available at https://www.Sap.Com/northamerica/benefits. Functional proficiency in English is required for positions based in the Quebec.#J-18808-Ljbffr

📌 Principal Product Manager, Joule At Concur, Vancouver - C$144,600 - C$299,999 A Year (Winnipeg)
🏢 SAP
📍 Winnipeg