Bloom Recruitment is recruiting for a local MSP that is owned, operated and built by techs - for techs. Based in Port Coquitlam, our client has been in operation since 2008 providing managed IT and professional services to a wide range of industries across Greater Vancouver.

ROLE

This position is responsible for providing hands-on technical support to various businesses, and involves regular weekly travel to client offices across Greater Vancouver. The daily work changes day to day. You may spend a morning working through an M365 account issue remotely, and in the same afternoon, head out to deploy a stack of new workstations or access points at a client site.

Here, you will have more hands-on technical exposure in your first 6-months, than most support role will show you in two years.

This is a permanent, Monday to Friday role, that offers excellent growth opportunities, true work-life balance (no on-call rotations), and a highly competitive compensation package equipped with a profit sharing program, health and lifestyle spend accounts, and other perks.

RESPONSIBILITIES

Client Support & Ticketing:

- Answer support requests by phone, email and portal; confirm impact and urgency; and begin work promptly.
- Resolve routine Windows, Microsoft 365, account, printer, peripheral, VPN and connectivity issues using documented procedures.
- Keep HaloPSA current with the user, asset, issue summary, exact errors, steps, outcome, time and next action.
- Provide clear client updates, validate the result and own the work through resolution or a proper handoff.
- Coordinate approved warranty claims, replacements and vendor support requests.

Onsite Service and Deployment:

- Stage, enroll and deploy computers, monitors, docks, printers, phones and related equipment.
- Complete employee onboarding, account access, application setup, profile transitions and final handover checks.
- Attend client sites for troubleshooting, installations, equipment pickup or delivery, office moves,



cable tracing and device labelling.
- Assist with switches, access points and cabling under an approved plan and appropriate technical direction.
- Maintain equipment flow, inventory records and readiness for scheduled onsite work.

REQUIREMENTS

Required

- Basic knowledge of Windows 10 and 11, Microsoft 365, common hardware, printers and peripherals.
- Basic understanding of IP addressing, DNS, DHCP, Wi-Fi, VPN, and account versus endpoint versus network issues.
- A methodical troubleshooting approach, clear communication and strong documentation habits.
- A valid BC driver licence, reliable vehicle and appropriate insurance for regular business travel.
- Ability to work the full onsite schedule and safely handle typical IT equipment up to 40 pounds, with accommodation where required.
- Authorization to work in Canada.

Assets, Not Required

- An IT diploma, certificate path, practical labs, home lab, volunteer work or personal projects.
- Up to one year of helpdesk, desktop support, field service or customer support experience.
- Exposure to a PSA, ticketing platform, RMM or remote support tool.
- Familiarity with Entra ID, Active Directory, Intune, Autopilot or workstation deployment.
- CompTIA A+, Network+, Microsoft fundamentals or comparable training, in progress or completed.
- Experience using documentation, search or approved AI-assisted tools while verifying the result.

COMPENSATION & DEVELOPMENT

- $50,000 annual base salary.
- Extended health benefits and paid sick leave under company policy.
- Three weeks of annual vacation.
- Approved certification support and weekly coaching.
- Annual profit-share or bonus eligibility.
- Mileage reimbursement for approved business travel.
- A competency-based development path toward Tier 2.

Bloom Recruitment is committed to a fair and accessible hiring process. Accommodation is available on request throughout recruitment. We encourage applicants with practical learning, solid customer service and a clear growth mindset even if their resume does not include prior MSP experience.

📌 Information Technology Support Technician (Port Coquitlam)
🏢 Bloom Recruitment
📍 Port Coquitlam