Become a Senior Support Specialist at OpenText, focusing on delivering high-quality technical support. Strengthen client partnerships while assisting Fortune 500 companies in a hybrid setting. This position requires exceptional problem-solving and communication skills to navigate complex client challenges effectively. You will not only address technical issues but also contribute to client success by fostering robust relationships.
Your role will support the company’s commitment to innovation and excellence. Key Responsibilities:
Manage technical support inquiries for OpenText products
Reproduce and resolve escalated technical issues
Document all client communications and updates
Provide insights to improve support processes
Serve as a mentor for more complex technical challenges Requirements:
At least 4 years in a technical support workplace
Educational background in a relevant field or similar experience
Robust command of Windows systems; Unix/Linux is an asset
Knowledge of database management and web servers
Ability to handle multiple tasks with precision Contribute your technical skills and client-focused mindset to OpenText’s transformative journey.
📌 Opentext Senior Support Specialist Role London
🏢 opentext
📍 London
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