About the job Avaya Aura - Level 2 Support EngineerSoftware International (SI)supplies technical talent to a variety of clients ranging from Fortune (phone hidden) companies to small and mid-sized organizations in Canada/US. We are currently searching for aAvaya Aura - Level 2 Support Engineerfor our IT Consulting client to work on a long term project with a major transportation company.Type:6 month contract to start but this will be a long term project with projected extensionsRate Range:$70 - $90/hr C2CLocation:onsite - client is based in Etobicoke, ONNumber of Roles:1Job Description:We are seeking a highly skilled Avaya Aura - Level 2 Support Engineer to join our team on a contract basis. As a Level 2 Support Engineer, you will provide technical support and troubleshooting for Avaya Aura products and solutions. You will work closely with our clients to identify and resolve issues and ensure smooth operation.Key ResponsibilitiesProvide technical support and troubleshooting for Avaya Aura products and solutionsRespond to and resolve customer inquiries and issues in a timely and professional mannerCollaborate with Level 1 support team to elevate and resolve complex issuesConduct root cause analysis and provide recommendations for resolution and prevention of future issuesWork closely with clients to understand their business needs and provide tailored solutionsConduct system testing and provide feedback to development team for product improvementsDocument and maintain support processes and proceduresStay up-to-date with the latest Avaya Aura products and solutions and provide training to clients and team members as neededQualificationsBachelor's degree in Computer Science, Information Technology, or related fieldMinimum of 3 years of experience in technical support for Avaya Aura productsAvaya Aura certification is preferredStrong knowledge of Avaya Aura Communication Manager, Session Manager, and System ManagerExperience with SIP, H.323, and other VoIP protocolsExcellent troubleshooting and problem‑solving skillsStrong communication and customer service skillsAbility to work independently and in a team environmentFlexible and able to adapt to changing priorities and deadlinesMust be able to work on-site in Etobicoke, ON, CanadaThis is a contractor position with a duration of 6 months, with possibility of extension based on performance and project requirements.The position is based in Etobicoke, ON, Canada and requires the candidate to work in office during regular business hours.#J-18808-Ljbffr

📌 Avaya Aura - Level 2 Support Engineer - $70 - $90 An Hour (Winnipeg)
🏢 Software International
📍 Winnipeg