Become the Personal Lines Client Care Director at Mitch, where you’ll lead the charge in transforming client interactions into exceptional experiences. Embrace a adaptable working model and innovative practices to achieve client satisfaction.

As a strategic leader, you will be responsible for reshaping how Mitch serves its clients by developing a scalable and effective service model. Your expertise will guide operational improvements driven by data and technology, enabling high-quality client experiences. You will collaborate across teams and monitor key performance metrics to ensure alignment with broader business objectives.

Key Responsibilities:



• Implement improvements for service quality and satisfaction • Monitor performance metrics and optimize service processes • Create strategies focused on client retention and nurturing • Ensure operational compliance and accountability • Engage with leadership for strategic initiative alignment

Requirements: • At least 10 years in leadership within insurance operations • In-depth knowledge of P&C; market dynamics and compliance • Solid analytical and problem-solving skills • History of driving measurable operational outcomes • Ability to lead and inspire high-performing teams

Transform how Mitch interacts with clients by fostering a culture of care and operational excellence in this key leadership role.

📌 Personal Lines Client Care Director Whitby
🏢 Mitch Insurance
📍 Whitby