Join Felix Health as an IT Support Engineer to enhance your technical skills within the digital healthcare space. This position provides a blend of remote work and on-site support. Focused in the Greater Toronto Area, your role involves day-to-day IT support, SaaS administration, and hardware troubleshooting.

You’ll interact closely with IT leadership while being expected to manage helpdesk tickets independently. This hybrid role allows for flexibility with a few required on-site visits each month to ensure efficient operations. Key Responsibilities:

- Provide vital L1/L2 support across Mac and Windows systems
- Quickly resolve helpdesk tickets through Jira communication
- Oversee onboarding/offboarding and account management tasks
- Troubleshoot hardware during site visits as needed
- Maintain system health checks and enforce security standards Requirements:
- 1-3 years of professional IT experience required
- Administrative experience with SaaS tools essential
- Robust troubleshooting skills are a must
- Knowledge of networking fundamentals necessary
- Capacity to lift 40 lbs and drive locally Utilize your IT systems knowledge and problem-solving skills at Felix Health to drive technological advancements in patient care.

📌 IT Support Engineer for Felix Health (Toronto)
🏢 Felix
📍 Toronto