Join MNP Digital as a Field Services Analyst and elevate client support! This role focuses on addressing technical concerns, offering both remote and onsite assistance to serve our diverse clientele. As a Field Services Analyst, your primary focus will be resolving Tier 1, 2, and 3 incidents while maintaining compliance with service standards.

Situated in Burlington or Mississauga, your role ensures effective communication and swift problem resolution. Support your growth opportunities alongside industry leaders committed to your development. Key Responsibilities:
Represent MNP Digital with core company values
Respond to and resolve complex client issues
Deliver solid service via multiple channels
Log all interactions accurately for tracking
Collaborate with teams to ensure quick resolutions Requirements:
Minimum of 5 years IT Call Centre experience
Technical diploma or equivalent certified background
Intermediate expertise in MS 365 and Networking
Familiarity with Windows Operating Systems
Certification in ITIL v4 Foundations needed Bring your IT problem-solving skills and customer focus to MNP Digital, where your impact can thrive.

📌 Mnp Digital Field Services Analyst Burlington
🏢 Socket.dev
📍 Burlington