BenefitsComplimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.Save on meals across resort restaurants and cafés, including Starbucks.Exclusive discounts at all Blue Mountain-owned retail stores.Inclusive environment that values diversity, equity, and well-being with access to free therapy and wellness resources.Vibrant team community with employee events all summer, including Sunset Hikes, Under the Big Top, Ice Cream Day, and more.Salary starts at $72,000Full-Time, Year-Round with Health and Dental BenefitsFull-time hours with weekend work required.Participation in the Annual Incentive Program.WHAT WILL I BE DOING?The Manager, Guest Services & Rentals sets the stage of the guest and employee experience journey—setting the cultural tone, inspiring the team, and ensuring every guest experience is seamless and memorable.Lead the daily operation of Guest Services & Rentals, ensuring team members deliver exceptional service.Set the cultural tone for revolutionary guest experiences by uniting the team around purpose, fun, and accountability.Foster strong collaboration across resort departments, building trusted relationships that drive seamless guest experiences.Oversee departmental performance, including labour management, scheduling, guest experiences, and a revenue portfolio of $5M+.Analyze trends and performance,



prepare reports, enforce policies, and provide insights and recommendations to senior leadership.Ensure operational readiness by aligning resources, developing training, and maintaining clear communication that supports service delivery and achieves OKRs.Design and deliver engaging programming and training and onboarding that promotes employee engagement, retention, and return rates.Support talent growth by participating in recruitment, selection, onboarding, and development of frontline employees and leaders.Leverage technology and systems to streamline processes, manage guest information, and enhance service quality.Plan and manage seasonal inventory, ensuring ticketing, passes, and rental supplies are appropriately available.WHAT DO WE NEED FROM YOU?Minimum 5 years supervisory or managerial experience, ideally in hospitality, resort, tourism, or service-based environments.Natural leadership skills with a genuine passion for developing people and building high-performing teams.College or university-level education, or an equivalent combination of education and experience.Hands-on experience developing, leading, and executing processes within a customer-focused service workplace.Strong communication, organizational, and problem-solving skills with a guest-first mindset.This is a new position with Blue Mountain Resort.#J-18808-Ljbffr

📌 Manager, Guest Services & Rentals - Year-Round - Full-Time - $72,000 A Year (Winnipeg)
🏢 Blue Mountain Resort
📍 Winnipeg