Become the Call Center Sales Manager at MCI, where you’ll guide a team to enhance service delivery and drive sales growth. This in office position focuses on improving customer interactions and operational efficiencies. In this crucial managerial role, you will oversee a team of supervisors, ensuring that customer service standards are met or exceeded.

You’ll be responsible for training and inspiring staff, analyzing performance metrics, and implementing best practices in call center operations. Key Responsibilities:
Supervise a team of call center supervisors
Drive accountability and performance improvements
Conduct training sessions for best customer service practices
Review payroll and ensure accurate submissions
Collaborate with other departments for operational efficiency Requirements:
Experience in managing call center operations
Robust organizational, interpersonal, and communication skills
Proficient with Microsoft Office and data entry
Capable of multitasking in a dynamic environment
Customer service orientation with problem-solving skills Shape the future of customer interactions at MCI using your expertise in sales and call center management.

📌 Mci Call Center Sales Manager Role Sydney
🏢 Mass Markets
📍 Sydney