Service Coordinator – Keep the Shop Running Smoothly, Support the Team, and Deliver an Exceptional Customer Experience!Be the Driving Force Behind a Smooth Service Experience!We’re looking for a highly organized and customer‑focused Service Coordinator to join our dynamic team! In this key role, you’ll be the bridge between our technicians, service advisors, and customers—helping ensure every repair and maintenance visit runs efficiently from start to finish.Location: 52 King St, Barrie ON (Kia)Compensation: $50,000‑$55,000 per yearWhat You Will Be Doing:Assisting customers in peak times as a back up to service advisors and parts counter, and to cover absences or vacations.Maintaining an excellent relationship with the new and used car departments, quoting repairs, scheduling work, meeting reconditioning deadlines and estimates.Entering and managing warranty claims through manufacturer portal and correctly invoicing paid claims in DMS.Facilitating the sales‑to‑service customer handoff through explanation of service menu and maintenance requirements, and booking first appointments.Following up pre‑booked appointments prior to initial service visits, as well as missed service appointments.Assisting with incoming customer inquiries by phone, email or in‑person to ensure a responsive customer experience.Maintaining the customer facility condition and materials for customer experience such as sanitation products and lounge amenities.After‑service contact and follow‑up, ensuring peak customer satisfaction and manufacturer experience standards (ASSI).Handling initial contact for after‑service inquiries, issues, complaints and engaging with Service Manager for handling.Ensuring compliance with all manufacturer service and warranty standards regarding paperwork,



technician documentation and filing systems.Leadership and participation in the dealership customer experience and positive employee culture and attitude.What You Bring to the Table:Valid G driver’s license.Clean driver’s abstract.Ability to work rotating Saturdays.PBS experience is a definite asset.Previous service advisor experience with a proven track record is considered an asset; however, we will train the right person for the role.A very positive person who possesses excellent computer skills and the ability to multi‑task in a fast‑paced environment.Stable, long‑term track record.Why Work for Us?401 Group of Companies is privately owned and 100% Canadian.40+ state‑of‑the‑art facilities including a Google‑like call centre and an 80,000 sq. ft. centralized service hub.A fun, quick‑paced, high‑energy work environment with exciting initiatives and rewarding perks.Personalized coaching, mentoring, and training focused on individual growth and team success.Meaningful growth opportunities planning and advancement opportunities.Health & wellness benefit enrollment opportunities.Employee referral bonus opportunities.Exclusive employee pricing on automotive parts and service, and a special discount at the Blackshop.Perkopolis enrollment.On‑site parking.Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier‑free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226‑535‑9077 or [email protected].#J-18808-Ljbffr

📌 Service Coordinator - Barrie Kia - C$50,000 - C$55,000 A Year (Winnipeg)
🏢 401 Group of Companies
📍 Winnipeg