Elevate customer success strategies in a pivotal role focused on operational efficiency and excellence. As the Manager of Customer Success Operations, you’ll play a key role in maximizing Net Revenue Retention while refining management systems. In this strategic position, you’ll establish operational rigor and support the AMER VP of Customer Success.

Your efforts will ensure seamless execution between teams, driving success across the entire customer lifecycle and addressing challenges proactively through data-driven decision making. Key Responsibilities:
Ensure alignment across global and regional operations
Govern critical cadences within the CX organization
Drive management system optimization for core KPIs
Enhance handoffs between Sales, Renewals, and Support
Maintain transparency over the customer lifecycle stages Requirements:
Minimum 7 years in operations within SaaS settings
Robust knowledge of Salesforce; Gainsight beneficial
Excellent analytical skills for data interpretation
Ability to construct comprehensive reports
Proven success in managing key performance indicators Lead initiatives that shape the customer journey and enhance operational outcomes in your recent role.

📌 Manager Of Customer Success Operations Toronto
🏢 United States Digital Space
📍 Toronto