Oversee retail technology operations at Canadian Tire Corporation as a Manager in Toronto. Focus on delivering top-tier service desk performance and operational excellence. In your role as Manager of the Retail Store Service Desk, you'll provide oversight for operational activities including incident management and team performance.

Your robust leadership will drive the team's performance in service level achievement, incident resolution, and continuous improvement. You’ll collaborate with various teams to enhance service delivery across multiple store technologies. Key Responsibilities:
Direct daily operations and team performance on the service desk
Manage escalation processes and operational coverage




Collaborate with support teams on service restoration
Monitor key performance metrics and trends
Establish corrective actions for performance issues Requirements:
Bachelor's degree in Business or IT-related field
10+ years in retail technology or IT management
5+ years leading service desk or incident management teams
Proven expertise in ITIL and service transformation
Experience in financial management and vendor relations Lead the operational vision and execution at Canadian Tire Corporation to ensure service excellence.

📌 Manager For Retail Technology Operations Toronto
🏢 Canadian Tire
📍 Toronto