Join the Dilawri Group as a Lead Service Department Manager, guiding operations and enhancing customer experiences across Canada’s largest automotive group. Empower your team while ensuring quality and efficiency. This pivotal role requires overseeing daily service operations and maintaining high standards in customer interactions and technical performance.

You’ll be responsible for creating training programs that elevate team skills and ensure compliance with consumer protection regulations. Drive service excellence and team morale through solid leadership. Key Responsibilities:
Communicate monthly CSI results to the team
Implement effective housekeeping standards in the service area
Resolve customer complaints swiftly and efficiently
Ensure accurate processing of warranty and customer-pay work
Promote strong inter-departmental collaborations Requirements:
Excellent customer service and leadership experience
Proven ability to manage team performance and workflow
Solid financial metric interpretation skills
Familiarity with automotive repair and warranty processes
Must be legally entitled to work in Canada Leverage your skills in a supportive setting dedicated to excellence at Dilawri.

📌 Lead Service Department Manager North Vancouver
🏢 Dilawri Group of Companies
📍 North Vancouver