Step into the impactful role of Lead Customer Success Manager, hybrid setup in Montreal. Utilize your extensive experience to support Enterprise clients in navigating technical complexities. In this senior position, you will manage a diverse portfolio, driving customer success and fostering long-term relationships.

You'll take ownership of account strategies while mentoring team members to optimize customer engagement and retention. Your proactive approach will facilitate substantial business outcomes for enterprise-level accounts. Key Responsibilities:

- Advise accounts on strategies to mitigate technical risks
- Perform comprehensive business reviews with senior leaders
- Oversee account strategy development for revenue maximization
- Monitor progress and predict business outcomes for clients
- Utilize AI to enhance internal customer insights

Requirements:

- 7 to 10+ years of relevant technical experience
- Proven accountability for customer health and revenue
- Solid verbal and written communication skills
- Degree in Computer Science or related field
- Professional fluency in French and English

Elevate customer success and drive impactful outcomes in this pivotal role!

📌 Lead Customer Success Manager in Montreal
🏢 United States Digital Space
📍 Montreal