OverviewWork Schedule:Monday – FridaySalary Range:$65,000-$80,000 CAD per yearAI Disclosure:We do not use artificial intelligence to screen, assess, or select applicants for this position.Vacancy Status:This posting is for an existing vacancy at our Toronto office.BrightIT:BrightIT is a high-velocity tech hub focused on delivering world-class digital solutions for the iGaming sector. We bridge the gap between creative startup culture and industrial-scale execution.Mission:Empowering brands through bold, responsible technology.Vision:Creating a home for the brightest minds in tech to redefine the gaming landscape.ResponsibilitiesResolving incoming incidents and info requests via Jira.Updating ticket statuses and ensuring timely resolution within SLA.Incident classification and handling – Registering, analyzing, and troubleshooting issues withsoftware, hardware, and systems .Feedback and reporting – Collecting data on incidents to analyze it and improve processes.Team collaboration – Working closely with other support specialists and other IT teams to ensure high-quality service delivery and to resolve complex issues and provide continuous improvement. Redirect to L2/L3 as required.Documentation and knowledge base managementQualificationsCollege degree in computer or IT related field,



or equivalent experienceExperience with bug and issue tracking systemAbility to multitask in a fast paced environmentExcellent ability to learn and articulate software-related and technical conceptsStrong active listening skills and excellent written and oral communications skillsStrong attention to detail when communicating with customersBasic experience with Linux is nice-to-haveBasic experience with SQL is nice-to-haveBenefitsComprehensive Health Perks:Robust extended health, dental, and vision coverage from day one.Time Off:20 days of paid vacation plus additional paid sick days to ensure you stay rested and healthy.Culture:A collaborative team environment where we care deeply for our employees and our social impact.Stability:A full-time, in-office role (5 days a week) in a professional and modern workspace.We view responsible gambling not just as a regulatory requirement, but as a core ethical responsibility and a pillar of our sustainable business model, ensuring we lead the industry in player protection and social integrity. At the heart of our platform is a sophisticated responsible gambling framework designed to protect our community. We take pride in being a socially conscious operator that leverages technology to ensure gaming remains safe, transparent, and sustainable for everyone.#J-18808-Ljbffr

📌 Service Desk EngineerC$65,000 - C$80,000 A Year (Winnipeg)
🏢 BrightIT
📍 Winnipeg