Become a key player as a Level 1 Service Technician in a vibrant, friendly setting. Handle client requests, triage tickets, and offer troubleshooting support. In this role, you will be the first contact for incoming service requests, responsible for creating and managing tickets, scheduling technicians, and providing essential technical support.

You’ll engage in basic hardware and software installations and offer additional assistance as needed, all within a cooperative team atmosphere. Key Responsibilities:
Create and triage incoming client service tickets
Schedule and dispatch technicians for service requests
Provide initial troubleshooting for client issues
Install basic hardware and software as needed
Collaborate with the team to improve service efficiency Requirements:
Robust communication skills for client interaction
Basic IT troubleshooting knowledge
Experience with hardware and software installations
Ability to work well in a team setting
Passion for technology and supporting others Step into this customer-focused role and bring your tech skills to contribute effectively with the team.

📌 Level 1 Service Technician Team Support Airdrie (Canada)
🏢 The I.T.
📍 Canada