Elevate customer experiences as the Implementation Manager at Knak, focusing on successful onboarding and enhanced client satisfaction. This role is pivotal in driving outcomes through effective project management. You will work closely within the Customer Success team, where your main focus will be to guide recent clients through the implementation process and ensure optimal usage of our products.

With your solid communication skills and technical expertise, you will navigate the integration landscape to achieve customer goals. Use AI tools to scale your impact across multiple projects, enhancing efficiency and satisfaction rates. Key Responsibilities:
Guide customers through the onboarding journey with hands-on support
Share best practices and strategic insights to empower clients




Become a resource on Knak's product and ecosystem
Collaborate effectively with various Knak teams for alignment
Track key implementation metrics to assess performance Requirements:
3+ years’ experience in Implementations or Customer Success
Proven capability to manage multiple customer projects
Outstanding verbal and written communication strengths
Experience conducting training sessions or workshops
Knowledge of SaaS products and Marketing Automation financials Drive client engagement and contribute to the innovative culture at Knak through cooperative implementation strategies.

📌 Knak Implementation Manager Role Ottawa
🏢 knak
📍 Ottawa