Williams-Sonoma, Inc. is hiring bilingual Customer Service Representatives fluent in French and English to join its remote customer care team in Quebec. You will provide seamless support to customers across Williams-Sonoma brands, assisting with orders, returns, product information, and delivery scheduling.Role OverviewThis role is ideal for empathetic, detail-oriented individuals who thrive in performance-driven environments. You’ll be trained to handle customer inquiries professionally, resolve issues efficiently, and inspire loyalty through exceptional service.Key ResponsibilitiesAddress customer questions regarding products and deliveriesPlace orders, process returns, and issue replacements or creditsProvide product information and alternative solutions for out-of-stock itemsNegotiate and appease customers using company guidelinesMaintain accurate records and follow established proceduresDeliver attentive,



personalized service to build customer loyaltyCandidate RequirementsHigh School diploma or GED1–2 years of customer service experienceFluency in both French and English (spoken and written)Strong communication and data entry skillsAbility to complete mandatory 4-week paid trainingExperience in performance-based or metric-driven environmentsTechnical RequirementsDesktop/laptop with Windows 10 or macOS 10.15+ (no Chromebook/Windows 7/8 RT/10 S)8 GB RAM, wired USB headset with microphoneEthernet cable connection (Wi-Fi not permitted)Webcam (640x480 minimum resolution)Landline or mobile device for multi-factor authenticationCompensation and BenefitsPay: $18.50/hour (Quebec)Paid training (remote)40% employee discount on most merchandiseFull advantages package (medical, dental, vision, retirement)Work-from-home flexibilityRewards and recognition programsOpportunities for advancementHow to ApplyApply directly via Williams-Sonoma’s careers site: Bi-lingual Customer Service Representative – Williams-Sonoma Inc. Customer Care Centers.#J-18808-Ljbffr

📌 Customer Service Representative | Remote (Quebec, Canada) - $18.5 An Hour - Remote (Winnipeg)
🏢 Williams-Sonoma
📍 Winnipeg