Work Location:Kentville, Nova Scotia, CanadaHours:15Line of Business:Personal & Commercial BankingPay Details:$22.00 - $27.21 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. The base pay offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.Department OverviewAt TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.Job DescriptionCustomer Experience Associate – a role that requires you to bring your charming self to work, process financial transactions accurately, and provide an excellent customer experience.In this role, you will:Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities,



as necessary.Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on the status of routine activities.Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.Job RequirementsHigh School diploma and/or 1+ years of relevant experience.Undergraduate degree or equivalent is an asset.Strong administration, organizational, planning, and time‑management skills to work in a fast‑paced environment.Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.Total Rewards PackageOur Total Rewards package includes a base salary, variable compensation, and several other key plans such as health and well‑being perks, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.#J-18808-Ljbffr

📌 Customer Experience Associate - Kentville - C$22 - C$27.2 An Hour (Toronto)
🏢 TD
📍 Toronto