Join our team as an IVR / Contact Centre Solution Architect, specializing in Salesforce Service Cloud Voice and Amazon Connect. Drive the design of scalable voice solutions that enhance customer service. We are seeking an experienced architect proficient in Salesforce Service Cloud Voice and Amazon Connect.

This role demands expertise in CRM, telephony, and contact centre operations. You will lead technical teams to translate business requirements into actionable solutions, ensuring smooth implementation and troubleshooting. Key Responsibilities:
Design and implement scalable voice contact centre solutions
Lead technical teams and support deployment activities
Troubleshoot solutions to ensure operational excellence
Integrate Salesforce with internal and external systems
Manage omni-channel routing for voice and digital workflows

Requirements:
Proven experience with Salesforce Service Cloud Voice
Robust understanding of Amazon Connect
Familiarity with Salesforce Apex, Flows, and Process Builder
Background in telephony service providers preferred
Ability to bridge business and technical requirements

Bring your Salesforce and telephony expertise to elevate our contact centre solutions.

📌 Ivr Solutions Architect With Salesforce Expertise Toronto
🏢 Envision Technology Solutions
📍 Toronto