Lead a globally distributed IT Support team at Magnet Forensics, enhancing employee support and experience. Focus on tech enablement and responsive issue resolution in this hybrid role. In the role of IT Support Manager, you'll combine leadership and technical expertise to drive outstanding service delivery.

This position calls for a customer-focused leader experienced in managing support teams across multiple time zones to ensure timely assistance. You will also utilize customer feedback to assess and improve service processes. Key Responsibilities:
Lead and mentor a diverse IT support team
Oversee hardware procurement and asset management
Ensure reliable A/V technology in shared office spaces
Enhance onboarding and offboarding processes
Improve ticket resolution times and escalation processes

Requirements:
Bachelor’s degree in IT, Computer Science, or related field
Proven experience leading customer-centric IT support teams
Robust technical expertise in IT systems
Experience in IT equipment procurement
Excellent communication and problem-solving skills

Drive team performance and improve IT support experiences at Magnet Forensics.

📌 It Support Manager At Magnet Forensics Ontario
🏢 Magnet Forensics
📍 Ontario