Exchange Technology Services is seeking an IT Support Analyst in Winnipeg to provide quality technical support and customer service to our enterprise clients. As a Service Desk Analyst, you will be essential in troubleshooting user issues, managing service requests, and maintaining client communications. Collaborating with the Service Desk Manager, your expertise will ensure that customers receive timely and effective support, enhancing their overall IT experience. Key Responsibilities:
Manage and resolve incidents and service requests
Document all support processes accurately
Communicate with clients to address their concerns
Offer comprehensive remote and onsite IT support
Engage in IT Services activities as assigned Requirements:
Bachelor’s degree or diploma in IT or related field
Hands-on experience with MS Office and Azure
Prior experience in computer hardware repair
Knowledge of Active Directory and Windows OS
Familiarity with customer service in a technical setting Utilize your robust troubleshooting and support skills to make an impact at Exchange Technology Services.

📌 It Support Analyst At Exchange Technology Services Winnipeg
🏢 Exchange Technology Services
📍 Winnipeg