Role: Splunk Support EngineerLocation: Halifax, NS - OnsiteHire Type: Full TimeAbout The Job You're ConsideringLooking to hire a Customer Support Analyst who will serve as the primary point of contact for client’s customers receiving Splunk services. This role is responsible for managing customer inquiries across multiple channels, ensuring timely triage, ownership, and resolution of issues related to Customer Support Investigation (CSI).Your RoleSupport customer service transactions through CRM (Customer Relationship Management) – Case Processing / Email / Q u e ue ‑ Support, Chat (future capability), and PhoneSupport internal and external customers across multiple transaction types, e.G., create a case within Salesforce.Com to coordinate scheduling and communication of cloud work, coordinate information between two CRMs (Salesforce.Com – external, and Jira – internal), provide inter‑departmental status updates, and send mass customer communications supporting cloud maintenanceAccurately gather information from the customer (contract number, issue, name, product) and create a case and route the correct queue using Salesforce.ComWhen escalating a P1 or P2 issue, create a bridge (Zoom/Webex) and perform a warm hand‑off to the Splunk support engineerHandle all inquiries regarding services listed above from client’s customers using Splunk’s provided CRMTake ownership of the issue, providing the primary interface to resolve the customer’s inquiry and drive completion, which may involve follow‑ups or escalation to the appropriate Splunk resourceLog updates in case notes and attempt to resolve the issueYour Skills And Experience2–5 years of experience in technical customer support, help‑desk,



or support operations (preferably L1/L2)Hands‑on experience working with CRMs such as Salesforce or Splunk‑based systemsStrong written and verbal communication skillsAbility to manage multiple cases concurrently in a fast‑paced environmentAnalytical mindset with strong problem‑solving skillsAbility to collaborate across technical and business teamsNice to havePrior exposure to Splunk products, observability tools, or enterprise software supportExperience supporting large enterprises or telecom customersFamiliarity with incident management, escalation processes, and root cause analysisCompensationThe base compensation range for this role in the posted location is CAD 41,100 – CAD 89,230. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay‑transparency laws. The base compensation range listed reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple legally‑permitted factors such as location, education, qualifications, certifications, relevant experience, and market conditions.BenefitsPaid time off based on employee grade (A‑F), defined by policy: Vacation 12‑25 days, company‑paid holidays, personal days, and sick leaveMedical, dental, and vision coverage (or provincial healthcare coordination in Canada)Retirement savings plans (e.G., 401(k) in the U.S., RRSP in Canada)Life and disability insuranceEmployee assistance programsOther perks as provided by local policy and eligibilityEqual Opportunity EmployerCapgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity or expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.Accommodation StatementCapgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.#J-18808-Ljbffr

📌 Splunk Support Engineer - C$41,100 - C$89,230 A Year (Winnipeg)
🏢 Capgemini
📍 Winnipeg