Collections Support SpecialistWe are seeking a Collections Support Specialist to join our team. This position is responsible for supporting credit counseling/insolvency, deceased, third‑party agency initiatives, and call center operations as required.What You’ll DoAssist with account reviews for customers enrolled in credit counseling, consumer proposal and bankruptcyMaintain accurate data entry and ensure all reporting is current and correctMonitor payment schedules and identify discrepancies or missed paymentsLiaise with credit counseling agencies to ensure accurate and timely information/file exchangeProcess and update repayment arrangements in internal systems and external files with a strong emphasis on accuracy and high attention to detailMaintain compliance with applicable policies and regulatory guidelinesCoordinate timely refunds in accordance with insolvency regulations and internal policiesInitiate proactive charge-offs to ensure accurate financial reporting and complianceValidate and reconcile accounts to ensure data accuracy prior to debt salesLiaise with external vendors, trustees, and collection partners to address Insolvency inquiriesUpdate external key indicators in systems to reflect correct account dataProcess deceased customer accounts in accordance with legal and organizational proceduresCommunicate with NOKs, executors, legal representatives, and internal departmentsEnsure appropriate account closures, write-offs, or recoveries are handled accuratelyMaintain sensitivity and professionalism in all estate-related interactionsAssist in calls, follow-ups,



and escalation as neededReview and validate customer account notes for accuracy and completenessSupport call quality assurance processes and reportingHelp manage inbound/outbound communication workflows as neededCross functional supportAssist the collections team with daily administrative and operational supportProvide versatile support across portfolios based on workload demands and prioritiesAssist with backlog management, queue monitoring, and task prioritizationContribute to process improvements and operational efficiency initiativesCollaborate on the investigation and resolution of discrepancies, support escalations, and fulfill manager‑directed requests as neededFacilitate adequate coverage for the team by supporting team members during peak periods and absenteeismWhat You’ll Bring to the TableAbility to work cross‑functionally and communicate effectively with stakeholdersHigh attention to detail with the ability to manage multiple priorities under tight deadlinesEducation + ExperienceMinimum 2–4 years of experience in collections.Prior insolvency experience is highly desirable.Post‑secondary education in Business, Finance, or a related discipline (or equivalent experience).If you’re looking to utilize your collections experience, drive process improvements, and contribute to a high‑performing finance organization, we’d like to hear from you.Salary range: C$ 50,000 to C$62,000.Committed to Equal OpportunityMFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.#J-18808-Ljbffr

📌 Collections Support Specialist - C$50,000 - C$62,000 A Year (Winnipeg)
🏢 Mfsg
📍 Winnipeg