Manager of Skilled ServicesThe Manager of Professional Services at Softchoice is responsible for quality professional services project delivery as measured by high customer satisfaction and overall profitability. As a strong people manager, you will be accountable for continuous recruitment and development of Project Managers, System Engineers, Consultants, and Team Leads. In this role, you will partner with the Manager of Field Pre‑Sales to support pre‑sales activities with technical and delivery expertise, provide a strategic view of projects closing within your region, and guide your Project Managers and delivery team through successful project execution.ResponsibilitiesRecruiting and developing a strong bench of PS talent aligned to the Softchoice Services go‑to‑market and demand generated by the Pre‑Sales teamAttending, participating and leading project kick‑off, closure meetings and status meetingsIdentifying, streamlining and balancing resources across projects to maximize utilization and quality deliveryPartnering with external firms to deliver projects where skills gaps or timing issues existContributing to continuous project quality and delivery improvement by assessing customer satisfaction during project execution as well as ensuring Softchoice best practices are being followedManaging and resolving delivery escalations from Project Managers and Account Managers for any customer satisfaction or quality issues with project executionEnsuring alignment with peers in other geographies including the PS operations team and Keystone Managed Services team to deliver a consistent customer experience for our clientsAnalyze and conduct peer reviews of SOWs for clarity and delivery successLead team to develop business from existing accounts and help identify additional services opportunities where services are being deliveredReview forecasting and BillingReporting Balance ScoreCardCoaching and providing continuous feedback to Pre‑Sales and the Technology Practices on Delivery ImprovementsContributing to Softchoice professional services methodology maturity initiativesA strong ability to build goals around company objectives and lead a team to successful completion of those targetsDemonstrated people management expertise as a developer of technical talentExcellent communication skills and the proven ability to interact with senior‑level technical and business decision‑makers as a strategic advisorMust be a self‑starter and have the ability to manage customer expectationsQualifications10+ years in industry experience and 5+ years of management experience in a similar roleIn‑depth understanding of professional services project delivery, including hands‑on experience as a Program/PS consultantIn‑depth knowledge of business strategy and operationsAbility to travel to and from customer sitesUniversity Degree/College diploma or equivalent experience, preferredCompensationA reasonable estimate of the current base pay range for this position is $99,750 – $133,000 annually + 14% Target Incentives. Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.Equal Opportunity EmployerWe are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.#J-18808-Ljbffr

📌 Manager, Professional Services Pmo - $99,750 - $133,000 A Year (Winnipeg)
🏢 Softchoice
📍 Winnipeg