Take your career to the next level as an IT Service Desk Analyst at ICBC in North Vancouver, focusing on solving IT incidents and customer support in a hybrid work setting. Collaborate with a talented team to enhance service efficiency. This analytical position requires a proactive qualified with a minimum of two years in IT service delivery.

You will engage with diverse technological inquiries, ensuring access and authorization across corporate systems while contributing valuable insights to service documentation. Key Responsibilities:
Analyze and resolve IT service inquiries and incidents
Respond to escalated issues from service desk representatives
Consult with experts on complex IT problems
Fulfill standard software and hardware requests
Assist with training junior team members in troubleshooting Requirements:
At least two years of IT service delivery experience
Diploma or certification in a relevant computer field
Robust analytical skills for problem diagnosis
Knowledge of IT equipment and application support
Ability to maintain thorough activity records Bring your IT expertise to ICBC and enrich our customer support services through effective problem resolution.

📌 It Service Desk Analyst Role At Icbc North Vancouver
🏢 Socket.dev
📍 North Vancouver