MNP in Montreal seeks a Service Desk Support Analyst to handle Level 1 support for a high-volume MSP workplace and respond to calls/chats, diagnose issues, and log tickets. On-call rotation required; in-office when not on call.
Ideal candidates will have 2+ years of IT customer service experience, solid knowledge of Active Directory, MS 365, MFA, and networking basics, plus ITIL Foundations certification. Montréal-based role.
📌 It Service Desk Analyst — 1st Line Support Hybrid Montreal
🏢 MNP
📍 Montreal