Become a Lead Customer Service Associate at PetSmart, where exceptional service meets teamwork. This role emphasizes assisting pet parents and leading associate training sessions. As a Retail Customer Service Lead, you will oversee the pet parent experience while fostering a supportive workplace for your team.

Your responsibilities include managing store events, addressing customer concerns, and ensuring compliance with safety standards. Solid communication skills and a passion for pets will set you apart in this position. Key Responsibilities:
Elevate customer interactions across all platforms
Facilitate training and development for associates
Promote and coordinate marketing for store events
Maintain cleanliness and operational safety standards
Support cash transaction processes and maintain accuracy Requirements:
Minimum of 2 years of retail experience
Preferred experience in a leadership role
Versatile schedule availability, including holidays
Solid communication capabilities
Proficient in using computer systems Drive the customer service vision of PetSmart and support your team in creating a fantastic shopping experience for pet parents.

📌 Lead Customer Service Associate At Petsmart Calgary
🏢 PetSmart
📍 Calgary