Take charge as a Lead Customer Service Engineer with Norsat International Inc., specializing in satellite communication systems and client support strategies. This predominantly hands-on role demands robust technical acumen and customer interaction. As a Team Lead, you will be responsible for guiding your team while ensuring high-quality technical support.

Your tasks include troubleshooting returned communications equipment and providing vital training to users. You will collaborate across departments to address challenges and improve procedures that enhance overall customer experience. Key Responsibilities:
Supervise customer service operations efficiently
Lead troubleshooting and repair activities of systems
Conduct training sessions for staff and clients
Utilize ticketing software for effective support tracking
Analyze data to enhance service efficiency Requirements:
Electronics or related field Diploma/Degree
At least 5 years in technical support
Minimum of 2 years in a supervisory capacity
Excellent troubleshooting abilities in RF and electronics
Familiarity with satellite communication systems Be a driving force in Norsat's mission to provide outstanding communication solutions.

📌 Lead Customer Service Engineer Role Richmond
🏢 Norsat International
📍 Richmond