About The RoleFraserway RV is seeking aNational Service Support Leadto strengthen service operations across our dealership network. This national‑level role is hands‑on, people‑focused, and operational in nature — designed for a service professional who thrives on training, consistency, and problem‑solving. As a trusted resource to our dealerships, you’ll support Service Advisors through onboarding, coaching, and process standardization, while also stepping in as an operational “safety net” during staffing shortages, peak demand, or disruptive events. Your work will directly impact service advisor effectiveness, labor recovery, work order quality, and the customer experience nationwide.What You’ll DoLead onboarding and hands‑on training for Service Advisors across the dealership networkDevelop and support service training materials, including warranty and documentation proceduresCoach Service Advisors on systems, workflows, and best practicesDrive consistency in service advisor performance standards and work order accuracySupport labor recovery, proper time allocation, and alignment with accounting processesAssist in implementing and maintaining national service proceduresHelp dealerships improve productivity, workflow,



and workload distributionProvide temporary remote or on‑site Service Advisor support during staffing shortages or peak periodsStabilize service operations during disruptions or crisis situationsSupport reporting, performance tracking, and accountability initiativesMaintain consistent customer communication and service standardsWhat You BringHigh school diploma or GED (required)Service and/or warranty writer training or certificationsCSR training and/or certificationsMinimum 1 year of experience in a customer service or sales roleStrong working knowledge of service processes and customer communicationExcellent attention to detail and organizational skillsAbility to work calmly and effectively under pressureProfessional, tactful, and customer‑focused communication styleStrong verbal and written communication skillsAdaptability in fast‑paced and changing environmentsValid driver’s licenseWork Environment & TravelRole must be based out of a Fraserway RV dealershipOccasional travel across the dealership networkCombination of remote and on‑site supportFlexible schedule may be required based on operational needsPhysical requirements include standing, stooping, and bending for extended periodsWhy Fraserway RVFraserway RV is a trusted name in the RV industry, committed to operational excellence and exceptional customer experiences. This role offers national exposure, meaningful impact, and the opportunity to shape service standards across a growing dealership network.Compensation: $25 – $29 per hour plus advantages#J-18808-Ljbffr

📌 National Service Support Lead - $25 - $29 An Hour (Winnipeg)
🏢 Fraserway
📍 Winnipeg