Explore a rewarding role as a Hybrid Aftersales Representative with Dilawri and enhance customer experience post-sale. Your expertise in service appointment booking will drive dealership performance. Based in the BC Region, the CIC Aftersales Representative will communicate effectively with customers to ensure their needs are met across multiple dealerships.

This role is crucial for optimizing service schedules and maintaining high levels of customer satisfaction through proactive outreach and support. Key Responsibilities:
Manage customer communications via phone, email, and text
Schedule services to maximize available hours
Follow up on customer satisfaction leads
Consistently achieve performance objectives
Stay informed on service offerings across dealerships Requirements:
Diploma in Business or relevant experience
Customer service or call centre background preferred
Robust communication and multitasking skills
Highly organized with an eye for detail
English fluency required; Cantonese/Mandarin is a plus Drive excellence in the automotive service industry with Dilawri's dedicated team.

📌 Hybrid Aftersales Representative At Dilawri Vancouver
🏢 Dilawri Group of Companies
📍 Vancouver