Become a vital part of Intact as a Bilingual Customer Service Representative within the Claims Department. This hybrid role focuses on delivering outstanding customer support in a call centre setting. As a representative, you will manage incoming inquiries, provide explicit resolutions, and ensure documentation is exact.

Understanding core values like integrity and respect will guide your interactions as you help build solid client relationships while meeting performance metrics. Key Responsibilities:
Be the go-to expert on company policies and services
Address inbound claim calls with promptness
Ensure accurate and coherent file documentation
Navigate difficult customer conversations with ease
Meet daily performance targets effectively Requirements:
Fluent in French and English
Experience in customer service or sales preferred
Resilience and adaptability in a busy setting
Excellent listening and relationship-building skills
Flexibility for a 35-hour workweek Bring your customer service expertise to shape exceptional client experiences at Intact.

📌 Intact Bilingual Customer Service Agent Ottawa (Canada)
🏢 Intact
📍 Canada