OverviewElectronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Everyone is part of the story, and creative, data‑driven experimentation is key to delivering the best help experience for fans.Senior Channel Strategist (Web Experimentation & Personalization)We’re hiring a Web Experimentation Strategist to design, execute and analyze experiments that shape the EA Help web experience. The Senior Channel Strategist will use Optimizely to test and personalize digital experiences, help fans get the right help faster, and deepen engagement across EA’s support ecosystem.ResponsibilitiesBuild the experimentation program for EA Help—designing, setting up, and managing A/B and multivariate tests in Optimizely.Define and maintain experimentation governance, including test intake, prioritization, and documentation processes to ensure consistent, scalable execution.Advise on experiment design to ensure tests are statistically valid and align with business goals.Set up and launch experiments directly in Optimizely, or partner with Engineering for server‑side or complex technical implementations.Analyze and interpret experiment results, producing actionable insights, business narratives, and recommendations for next steps.Develop personalization strategies using segmentation, targeting, and behavioral data to tailor content to specific fan groups or individuals.Integrate qualitative research and fan feedback to validate hypotheses and enrich quantitative findings.Pilot new workflows, tools, or automations that improve experimentation velocity, reliability, and transparency.Foster a "learn fast" mindset, normalizing failed tests as valuable learning and celebrating insights as much as wins.Collaborate cross‑functionally with Product, Analytics,



and Content teams to identify and prioritize opportunities for testing and personalization.Track and report on the performance, adoption, and impact of experimentation across initiatives.Monitor platform usage to ensure we stay within monthly active user (MAU) limits and avoid overage charges.Ensure all experimentation and personalization practices comply with EA’s data privacy, consent, and accessibility standards, including GDPR and cookie compliance.Stay informed on AI‑driven user experiences and explore opportunities to leverage AI for experimentation, personalization, and insights generation.Champion experimentation culture, coaching partners and team members to use data to inform design and content decisions.Skills And Experience3‑7 years of relevant experience in a CX or marketing setting.2+ years of experience in digital experimentation, optimization, or personalization, ideally on large, consumer‑facing websites.Hands‑on experience with Optimizely (required) – including test setup, targeting, results analysis, and QA.Strong understanding of A/B testing methodologies, experiment design, sample sizing, and statistical models (Bayesian, Sequential, Frequentist).Experience using experimentation for segmentation, personalization and experience optimization, not just conversion testing.Ability to synthesize qualitative and quantitative data to identify insights and drive recommendations.Ability to turn complex data into clear, actionable insights for technical and non‑technical audiences.Familiarity with front‑end web technologies (HTML, CSS, JavaScript)



and experimentation QA workflows.Awareness of data privacy and compliance frameworks (GDPR, consent management, accessibility standards).Comfortable working with Product, Engineering, and Design teams.Highly organized, with the ability to manage multiple concurrent experiments with attention to accuracy and timelines.Passion for continuous improvement, data‑driven learning, and helping fans get the best possible experience.Bonus:Familiarity with behavioral psychology or conversion science principles.Experience with SQL or Python for deeper data analysis.Exposure to server‑side experimentation or API‑driven personalization.Experience with Google Analytics, GTM, and Contentful integrations.Experience applying AI tools or models to optimize experiments, personalize experiences, or generate test hypotheses.Pay Transparency – North AmericaBritish Columbia (depending on location e.G., Vancouver vs. Victoria)$92,900 – $129,200 CADBenefitsBenefits include paid vacation, sick days, extended health/dental/vision coverage, life and disability insurance, a retirement plan, and possible bonus and equity. We also provide paid parental leave and support for childcare and mental well‑being.Equal Opportunity EmployerElectronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.#J-18808-Ljbffr

📌 Senior Channel Strategist (Web Experimentation & Personalization) - C$92,900 - C$129,200 A Year (Winnipeg)
🏢 Electronic Arts
📍 Winnipeg