Elevate customer care efforts as the Data Analytics Lead with the company. Your analytical prowess will help redesign support experiences and refine loyalty initiatives.This hybrid position focuses on partnering with diverse teams, from Product to Data Science, to drive actionable insights. By developing scalable processes and success metrics, you'll ensure continuous improvement in customer interactions. Ideal candidates are skilled communicators and adept problem solvers eager to innovate.Key Responsibilities:
Partner with cross-functional stakeholders for business goals
Define success metrics and monitor performance
Create frameworks to enhance decision-making efficiency
Conduct A/B tests to measure operational changes
Provide insights for improving customer supportRequirements:
Quantitative degree; advanced degrees preferred
Minimum of 2 years in data science or analytics
Excellent SQL and Python skills
Robust problem-solving capabilities
Ability to build effective relationships across functionsDrive quality and customer loyalty by applying your analytics insights at the company.#J-18808-Ljbffr

📌 Lead Analytics Role In Customer Support Toronto
🏢 United States Digital Space
📍 Toronto