Join HAC Québec SEC as a Guest Service Supervisor and showcase your hospitality skills in Baie-Saint-Paul, Quebec. Ensure a high standard of service across reception and concierge operations. This full time, permanent role emphasizes customer service experience within the hospitality industry.

You will plan personalized guest stays and mentor team members to cultivate a culture of service excellence. Your proactive communication with other departments will foster coordination and enhance operational efficiency. Key Responsibilities:
Organize guest arrivals, focusing on personalization
Mentor team members for their career development
Ensure compliance with health and safety regulations
Coordinate service activities through departmental communication
Facilitate resolution of guest complaints and emergencies Requirements:
1 to 2 years of experience in customer service
Exceptional empathy for addressing guest concerns
Proficient in quick issue resolution
Patience when dealing with stressful situations
Knowledge of OPERA (PMS) is advantageous Drive exceptional guest experiences as a pivotal leader in Baie-Saint-Paul's premier hospitality setting!

📌 Hospitality Guest Service Supervisor Role Baie Saint Paul (Canada)
🏢 Germain Hotels group
📍 Canada