Guide the Membership and Rewards Support team in a hybrid Team Lead role at AMA. Leverage your coaching and mentoring skills to drive exceptional member interactions and team success. In this pivotal position, you will oversee a dedicated team, leading efforts in technology adaptation and continuous process improvements.

Your leadership will not only enhance member retention but also contribute to a cooperative setting that prioritizes growth and engagement. Help AMA make a difference in the lives of over one million members. Key Responsibilities:
Support team members with system inquiries and escalations
Monitor and maintain service levels across contact points
Coach and guide representatives to uphold quality standards
Develop training programs to bolster team capabilities
Drive modernization initiatives within the team Requirements:
Previous experience in a contact center environment
High school diploma or equivalent work experience
Leadership or coaching experience is an asset
Familiarity with Microsoft Office and contact center applications
Robust interpersonal and motivational skills Utilize your leadership and coaching talents to cultivate a thriving team culture at AMA.

📌 Hybrid Contact Centre Team Lead Edmonton
🏢 albertamotorassociation
📍 Edmonton