Take the helm as the Employer Services Manager at HOOPP, guiding a team that plays a vital role in supporting healthcare employers across Ontario. This management position emphasizes client service and team empowerment. As the Employer Services Team Leader, you will manage a dedicated team responsible for various stages of HOOPP plan administration.

Your focus will be on developing your team's skills, ensuring timely service delivery, and communicating effectively with stakeholders. This role includes proactive problem management and supporting the senior leadership team. Key Responsibilities:
Oversee daily service operations for HOOPP employers
Drive team performance with feedback and training initiatives




Manage escalations and maintain stakeholder relationships
Ensure SLAs are met and efficiency is optimized
Facilitate onboarding and knowledge transfer for recent hires Requirements:
Background in service management and team leadership
Robust coaching and feedback capabilities
Proven communication skills in a client service context
Experience with pension plan administration is an asset
Ability to manage multiple competing priorities Lead the charge in delivering exceptional employer service with HOOPP, serving over half a million members.

📌 Hoopp Employer Services Team Leader Toronto
🏢 HOOPP
📍 Toronto