Become a crucial part of Helcim’s Merchant Experience team as a Merchant Support Specialist. Provide exceptional customer support while resolving technical issues through effective communication and problem-solving. This position requires a solid background in technical customer service and a passion for building relationships.

You will be responsible for diagnosing problems, offering solutions, and ensuring a smooth customer service experience. Note that shifts start between 7:00 AM and 9:00 AM, with weekend availability required. Key Responsibilities:
Deliver technical support through various channels
Troubleshoot and resolve customer technical issues
Engage with customers to find the root causes of problems
Document customer interactions in the support system
Improve support processes and knowledge base resources Requirements:
Completed post-secondary education in business or related fields
Solid time-management and organizational abilities
Familiarity with G Suite tools is essential
Excellent communication and interpersonal skills
Previous experience in a technical customer service role is preferred Utilize your technical and interpersonal skills to support merchants at Helcim.

📌 Helcim Merchant Experience Support Role Calgary
🏢 Helcim
📍 Calgary