Join our innovative Canada Retirement Customer Contact Center as a Hybrid Bilingual Customer Support Specialist. You will facilitate seamless interactions for clients in need of retirement and investment assistance in both French and English. Fluency in both languages is essential as you navigate various client requests and provide comprehensive support.

Your role is pivotal in enhancing client experiences through proactive service and timely resolution of inquiries. The ability to cultivate positive customer relationships will be essential for success. Key Responsibilities:
Handle increasingly complex client service requests
Process client inquiries on retirement products
Utilize administrative systems to resolve issues




Assist with policy and form completions
Report trends in client feedback to inform strategy Requirements:
Completely fluent in French and English, both verbal and written
Required experience in contact center environments
Excellent communication and analytical abilities
Solid organizational skills and attention to detail
Industry-related education or experience preferred Leverage your bilingual skills to create an extraordinary customer service experience while working in a energetic hybrid setting.

📌 Hybrid Bilingual Customer Support Specialist Montreal
🏢 Manulife
📍 Montreal