Become a Help Desk Technician at Echoworx on a one-year contract and deliver exceptional technical support. This role combines your strong troubleshooting skills and customer service expertise to efficiently resolve issues. As a critical member of the team, you’ll provide first-line support for customers both internal and external, while gaining experience in a quick-paced workplace.

Engage in improving processes and expanding your knowledge of technical support tools, benefitting customers with your dedication and clarity in communication. Key Responsibilities:
Deliver first-level technical support for customer inquiries
Track, log, and route issues appropriately
Assist customers through the troubleshooting process
Maintain documentation of support issues and resolutions
Suggest enhancements to current support procedures Requirements:
Bachelor’s degree in computer science or a related field
2+ years in customer support or help desk role
Familiarity with Windows and Linux systems
Proficiency in Microsoft Office Suite and networking concepts
Solid time management and communication skills Contribute your technical expertise and customer service dedication to the agile team at Echoworx.

📌 Help Desk Technician Contract Role Toronto (Canada)
🏢 Echoworx
📍 Canada