See what you can do with ProphixProphix helps finance teams work with greater flexibility and confidence through Prophix One™, our Financial Performance Platform. We bring planning, reporting, and automation together so people can focus on higher-value work instead of repetitive tasks. As we introduce more AI-enabled capabilities, you will be part of a human-centered innovation journey where intelligent tools support better outcomes while people lead the decisions that matter.We’re headquartered in the Greater Toronto Area, with teams and offices across North America, Europe, and Australia.The Customer Success Representative will be responsible for proactively reaching out to customers who are less engaged to encourage improved adoption, engagement and drive value to ultimately improve the health of the customer. They will be focused on retention and expansion goals within the group of customers.The successful candidate will communicate effectively and partner with Management, Sales, Marketing, Finance to drive process improvements, build and develop customer relationships, identify, and address process gaps, and improve customer satisfaction with improved service delivery to pool customers through effective processes.What You Will DoAct as the main point-of-contact for an assigned book of customer accounts.Build trust-based relationships with your assigned customer through regular check-ins and responsive communication.Understand customer goals and use cases to align the product with their success outcomes.Collaborate cross-functionally with Professional Services, Product Adoption, and Customer Sales teams to strengthen engagement and retention of your assigned customers.Drive renewal success through proactive engagement, value reinforcement, and effective account management.Build success plans for customers to increase adoption and overall value realization. Plans may include, but not limited to, enablement and onboarding programs for new users, specific training and product adoption sessions,



advocacy programs etc.Identify opportunities for additional training or support to enhance customer success.Advocate for the customer internally by sharing insights that inform product, marketing, and experience improvements.Execute on existing plays/strategies to address customer concerns and objections to secure renewals.Gather and share feedback from customers regarding their experiences and areas for improvement.Perform other related duties as required by the teamWhat You Will BringIf this role excites you but you don’t meet every requirement, we still encourage you to apply. At Prophix, curiosity, adaptability, and diverse perspectives matter. Your experience may be exactly what we need.Required QualificationsA mix of experience, training, or education that helps you succeed in this role.Strong analytical skills and ability to analyze data sets to drive customer insights and address process gapsComfortable working in a project environment interacting with senior level executives including CFOs, VPs and other line finance staffAbility to work independently and as part of a teamConfidence and ability to interface professionally across all levels of the organizationEffective time management and strong organizational skills, with the ability to manage multiple clients and/or projects concurrentlyStrong communication and presentation skillsPassion for Customer Success with an eagerness to learn and take on recent responsibilitiesComfort using AI tools responsibly to support tasks such as research, drafting,



or data reviewAbility to learn new tools and adapt as technology evolvesCuriosity and openness to exploring current approachesCollaborative mindset when working with teams and technologyMust be legally entitled to work in the country where this role is locatedPreferred QualificationsAcademic or practical knowledge of Accounting and/or Financial concepts (i.E. planning, budgeting, forecasting, or consolidation) is preferredWhat Success Looks Like30 days: You understand our tools, product, and peopleWithin 90 days: You work independently on meaningful tasksWithin 6 months: You contribute ideas, improvements, and measurable impactWhy Join Prophix?Prophix builds technology that helps organizations plan, forecast, and make better decisions through Prophix One™, our Financial Performance Platform. You’ll work with colleagues and customers across multiple regions, contribute to a platform used by thousands of organizations, and help advance our AI-enabled capabilities that support smarter, more human-centred work. You’ll also have opportunities to grow your skills, learn modern tools, and collaborate with leaders who value continuous improvement.We offer flexibility depending on team needs and employee location, and our work is anchored in our values: Pursue Excellence, Build with Purpose, Create Wins for All, and Drive Continuous Innovation.What’s Included for You?Comprehensive health, dental, vision, and mental-health coverageRetirement savings with employer contributionsParental leave top-upAnnual wellness allowanceGenerous paid time off including vacation and sick timeSocial events, team activities, and opportunities to build communityOpportunities to participate in Environmental, Social, and Governance (ESG) initiativesQuarterly Town Halls and Kickoffs that bring teams together to celebrate wins, share updates, and look ahead at what’s nextCompensationThe total target compensation range forthis role is$84,000CADto $92,000CAD,in accordancewithapplicable pay transparency laws in Canada and the United States. Actual compensation will bedeterminedbased on factors such as skills, experience, location, and internal equity.#J-18808-Ljbffr

📌 Customer Success Representative - C$84,000 - C$92,000 A Year (Winnipeg)
🏢 Prophix
📍 Winnipeg