Fastfrate Group is an equal chance employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.If you require an accommodation at any stage of the recruitment process, please contact us at [email protected] and we will work with you to meet your needs.Why you’ll love working here:A workplace where you can learn, grow, and build your careerA culture that encourages new ideas and continuous improvementSupportive leaders who provide guidance while giving you autonomyA team-focused environmentA competitive total-rewards package, including group benefits and a company-sponsored retirement savings planSupport for professional memberships, training, and certificationsThe Opportunity:This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.Role Summary:Reporting to the Office Manager, the Customer Service Representative is the first point of contact for Fastfrate Group customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customer’s loads.Hours of Work:Monday to Friday,



8:00am - 4:30pmWork Arrangement:On-sitePosition Type:Non-UnionEmployment Status:PermanentCompensation:$40,000 – $45,000 per yearWork Location & Environment:#100 219 Revenue Rd, Corman Park SK, S7R 0H4. Office environment.Key Accountabilities:Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and ManagementBook pickup and delivery appointments and schedule as requiredNotify external and internal customers of late arrivalTrace loads, inquire about rates and capacityAnswer incoming calls and transfer appropriatelyData entering orders via EDI or manually inputting into the systemEnter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmedSupply accurate information/updates through online portals for various customers and weekly reportingTrouble shoot problems including rescheduling and cancellation of loadsOther Duties:Performs other duties as requiredQualificationsWe’re looking for someone who brings:Education & Experience:Post-Secondary Degree or Diploma1-2 years of prior work experience in Customer Service role(s)Experience in the transportation industry is considered an assetSkills & Attributes:Commitment to customer satisfaction and a customer focused mentality.Robust computer skills.Excellent communication skills.Strong organizational skills and the ability to work on multiple tasks simultaneously.Creative and effective problem-solving ability.Well-organized, enthusiastic, professional and a positive team member.#J-18808-Ljbffr

📌 Customer Service Representative - Fastfrate Group (Saskatoon) - C$40,000 - C$45,000 A Year (Winnipeg)
🏢 Fastfrate Group
📍 Winnipeg