Medical Office Assistant (MOA) / Receptionist – Audiology Clinic

Echo Hearing Care | Vancouver (Kitsilano)

Echo Hearing Care is a busy, growing private audiology clinic dedicated to providing high-quality hearing healthcare in a professional, patient-centred environment. We are seeking a Medical Office Assistant (MOA) / Receptionist to support daily clinic operations and deliver a calm, organized, and welcoming experience for our patients.

This is a permanent, long-term position best suited for someone seeking stability, responsibility, and growth within a healthcare clinic. Prior experience in a medical or allied health setting is required.

The position currently supports one audiologist and involves frequent patient interaction, hands-on work with hearing aids and patient devices, and basic troubleshooting. The clinic can be busy at times, and this role requires comfort managing phones, patients, scheduling, and administrative tasks simultaneously.

Key Responsibilities

Patient Care & Communication

- Greet patients, manage check-in and check-out, and maintain a welcoming clinic environment
- Answer phone calls, respond to inquiries, and support patients with professionalism, warmth, and accuracy
- Communicate clearly with individuals with hearing loss, providing guidance and reassurance
- Provide general information regarding hearing aids, appointments, and clinic procedures

Scheduling & Clinic Workflow

- Schedule and confirm appointments; manage daily and weekly clinic flow
- Coordinate assessments, fittings, follow-ups, and hearing aid appointments
- Manage appointment reminders, cancellations, and rescheduling efficiently
- Monitor clinic flow to reduce delays and bottlenecks

Administrative & Clinical Documentation

- Maintain accurate electronic patient records and EMR documentation
- Prepare patient forms, invoices, referral letters, and required documentation
- Scan, file, and organize digital records




- Support smooth daily operations through proactive organization

Billing & Payments

- Process payments for services, hearing aids, and accessories
- Prepare invoices and documentation for third-party funders
- Ensure billing accuracy and daily reconciliation
- Track and follow up on outstanding claims when required

Hearing Aid & Technical Support

- Perform routine hearing aid cleaning, basic troubleshooting, and minor repairs (training provided)
- Track incoming and outgoing hearing aids, repairs, replacements, and warranties
- Manage hearing aid orders, returns, and accessory inventory
- Support the audiologist during busy periods by preparing devices and supplies

Clinic Operations

- Maintain a clean, organized reception and clinic space
- Ensure exam rooms and clinic supplies are well stocked
- Provide general administrative support to keep clinic operations running smoothly
- Assist with light clinic marketing and outreach tasks as needed

Qualifications

Required

- Minimum 2 years experience as a Medical Office Assistant or in a medical/allied health clinic within Canada

(e.g., audiology, dental, optometry, physiotherapy, medical specialist office)
- Experience working with EMR systems
- Clear spoken and written English with strong communication skills, essential when supporting patients with hearing loss
- Strong multitasking ability in a busy clinical environment
- High level of initiative, problem-solving ability, and willingness to self-learn
- Friendly, compassionate, patient-focused approach
- Professional, reliable, and detail-oriented




- Comfortable working with hearing aids and patient devices (training provided)
- Proficient with computers and clinic software
- Ability to type 55–60 WPM
- Must be legally authorized to work in Canada on a permanent basis (no employer sponsorship)

Compensation & Benefits

- Starting from $21.50 per hour, based on experience.
- Structured onboarding and training period
- Scheduled wage review following successful completion of training, based on performance and independence
- Performance-based bonuses available after probation
- Extended health benefits after probation
- Employee discounts on hearing aids and accessories
- Long-term growth opportunities within a growing audiology clinic

How to Apply

Please submit

- Your resume, and
- A brief application note (1–2 short paragraphs / 6–10 sentences) addressing:
- Why are you interested in a long-term role at Echo Hearing Care
- Your experience working in a busy clinical workplace
- Why this position is a good fit for you

A resume and application note are required for consideration. Only qualified applicants will be contacted. Pay: From $21.50 per hour

Benefits

- Dental care
- Extended health care
- In office parking
- Paid time off
- Vision care

Application question(s):
- Which best describes your authorization to work in Canada?
- Briefly describe what you are looking for in your next long-term role.
- This clinic can be busy and fast-paced, requiring frequent multitasking.

Which best describes you?
- This role involves frequent communication with patients who have hearing loss and rely on clear verbal communication. Are you confident communicating clearly and effectively in spoken English so that patients can easily understand you?

Experience:
- Medical office: 2 years (required)

Location:
- Vancouver, BC V6K 4M1 (required)

Work Location: In person

📌 Medical Office Assistant (MOA) (Vancouver)
🏢 Echo Hearing Care
📍 Vancouver