Drive climate action as Carbonhound's Customer Success Manager in a hybrid role based in downtown Toronto. Engage with businesses to enhance their sustainability efforts and measure emissions effectively.

In this pivotal position, you will manage the customer journey post-sale, focusing on onboarding and engagement. Your role involves advising clients on carbon reduction strategies and translating complex emissions data into digestible guidance. A passion for climate action and relationship management is key to successfully navigating customer journeys to foster loyalty and sustainability.

Key Responsibilities:



• Own end-to-end customer relationships and success planning • Conduct proactive check-ins and strategic planning sessions • Aid customers in emissions calculations and reduction initiatives • Identify retention risks and implement proactive success plans • Develop scalable onboarding materials and best practices

Requirements: • Experience in Greenhouse Gas Inventory reports • Robust understanding of carbon accounting and GHG Protocol • Excellent communication with a customer-first approach • Ability to manage multiple customer priorities • Passionate about enabling decarbonization efforts

Utilize your expertise to empower organizations toward a low-carbon future with Carbonhound. #J-18808-Ljbffr

📌 Customer Success Manager At Carbonhound Winnipeg
🏢 GoodWork.ca
📍 Winnipeg