Job ID: 10023 Employment Type: Existing Role Working Business Language: English Salary Range: $70,000 - $80,000 Job Overview: In this role, you’ll take ownership of complex Short‑Term Disability, Long‑Term Disability, and Disability Income claims across our Group and Individual business. You’ll handle high‑impact files, such as escalations, complaints, litigation, and other sensitive or complex claims matters, partnering with internal teams and external stakeholders to move cases forward with care, clarity, and sound judgment. Job Responsibilities Review, assess and render decisions on disability and other claims through the development of claims management strategies. Conduct complex investigations as required on existing case files. Collaborate with clients, claimants, reinsurers, medical practitioners and providers to obtain documentation, provide updates and respond to inquiries. Review complex and differing policy wordings to ensure decisions are made within the policy’s scope. Communicate decisions verbally and in writing in an effective and courteous manner. Address claims escalations, complaints, and/or claims litigation to a successful resolution. Coordinate rehabilitation and other services to assist with successful return to work, including complex programs with multiple providers. Maintain records of individual workload and claims adjudication. Respond to claimant or other inquiries within company service standards. Will perform other duties as assigned.



Qualifications 3 – 5 years experience working in a Disability Case Management position. Post‑secondary degree/diploma in a medical or related field preferred. Demonstrated advanced skills with Microsoft Office, including Excel and SharePoint. Excellent ability to interpret and apply contract wording. Strong deadline and time management. Robust organizational and prioritization skills while maintaining service standards. Demonstrated customer service orientation, with an empathetic approach. Strong attention to detail with the ability to identify relevant information and potential impacts. Strong communication and negotiation skills, with the ability to communicate at the right level for the intended audience, including internal and external customers through written or verbal communication. Ability to handle sensitive information while following confidentiality guidelines and legislation. Actively working toward or completion of Disability Management or NIDMAR courses is considered an asset. Bilingual in French and English is considered an asset. Benefits Eligible for an annual bonus plan, leave of absence top‑up programs, generous vacation time, personal days, premium free benefits and a pension plan. EEO Statement We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender‑diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. #J-18808-Ljbffr

📌 Senior Case Manager - $70,000 - $80,000 A Year (Toronto)
🏢 Wawanesa
📍 Toronto